Policies

Quilting:  We do not quilt over Screen Printing, Iron-ons, Applique, or Embroidery.  Quilts containing these items will be stipple quilted - up to, but not over, the designs.

Payment:  When quilting is completed, we will box up the quilt(s), weigh them to determine shipping costs, and call you with the total amount due.  You can then pay via credit card over the phone and the quilt(s) will ship out the next business day, or you can send us a check and they will ship when we receive the payment.  We ship via USPS or UPS, whichever is cheapest.

Turn-Around Time:  Turn around time for finishing quilts is generally 4 to 6 weeks EXCEPT during the Christmas rush which runs from October through January (see note below).  If you require quicker service, there will be a minimum "Rush Job" surcharge of $25.00 per quilt.  This fee may be larger depending on how quickly you require it, the size of the quilt, and the intricacy of the quilting pattern requested. 

If you need it for Christmas, it must be received in our shop by October 21st.  If we receive it after that date, we will do our best, but will not guarantee it for Christmas.   Should you wish it guaranteed after the cutoff date you may "rush order" it, and a minimum surcharge of $25.00 per quilt will be added to your total and we will work evenings and Sundays to make certain you have it in time.  Surcharge for Rush Order Christmas quilts is based upon the date we receive your top, the size of the top, and the intricacy of the work requested.  Please note that we close shortly before Christmas and do not re-open until the 2nd week of January.

Smoke & Perfume:  Although we realize that many people use and appreciate their perfumed air fresheners, detergents, fabric softeners, and general use perfume, these (and smoke residues) have become a problem for us in the shop. These odors get into the fabrics of the quilts being worked on and take up residence there. 

In addition to causing headaches/breathing problems for those of us working on these quilts, the residual smoke and perfumes permeate the rollers on the quilt frame and leach into the next quilt we load and this is unacceptable.  Please air out quilts before bringing them to us. A couple of ways to do this: air them on a clothesline, or sometimes odors can be removed by air tumbling in a dryer with an unscented dryer sheet. We will no longer accept items to finish should they have a strong odor. This decision is solely at our discretion.

Should you choose to wash your items, please use unscented detergent and dryer sheets.

Shipping:  All of the quilts we make are shipped for free in the Continental United States.  Customer quilts will be shipped out via Post Office or UPS, whichever is cheapest.  The fabrics and patterns we sell will ship at the following rates:

Up through $50.00 - S/Handling is $5.00

$50.01 to $100.00 - S/Handling is $10.00

$100.01 - $180.00 - S/Handling is $15.00

$180.01 and over - S/Handling is free